Account & Data Deletion

Effective September 14, 2026. Celesthread is operated by ORIZON SYSTEMS LLC. Privacy and deletion contact: talenvyre@myseena.com.

Delete while signed in

Open Account settings and choose Delete account. The form asks for confirmation and, when applicable, your current password. Before confirming, download any available data you want to keep and manage or cancel an existing subscription with its billing provider. A failed deletion leaves a visible error so you can retry. Successful deletion signs you out; no support conversation, survey or purchase is required.

If you cannot sign in

Email the contact above with “Celesthread account deletion” and the account email or another non-secret identifier. We verify the request using account context and may request proportionate proof of authority before deletion. An authorized agent can contact us where applicable. Never send a password, authenticator code/secret or full card number. We will explain the request's outcome and any applicable reason information must be retained. Do not assume an automated confirmation email or a fixed provider-erasure deadline.

What active-database deletion removes

Account deletion removes the account and its related active-database records, including core profile/birth information, charts and readings, journal entries, Tideglass history, saved content, your private profiles, contact-matching records, local-discovery records, questionnaires and related generated feature records. Associated messaging/comparison threads and their messages can be removed for both participants. Linked sign-in records and sessions are removed. The deletion is transactional: the account removal succeeds together with its required database cleanup or reports failure.

What can remain

The service records the deletion request in its audit log. The direct user link is removed when the account is deleted, but older audit metadata can still contain identifiers and currently has no automatic expiry. Contact us to request review of retained audit or support records; valid security or legal reasons can limit deletion.

The database's six-hour recovery history does not cover all retained copies. Separately retained backup branches may contain older account data; an older branch remains and no universal automatic expiry has been established for those branches. Active deletion does not immediately purge them. Backup review and any restoration require operational handling of earlier deletion requests; this page is not a claim that every copy is erased within six hours.

Payment, identity, communications and infrastructure providers may retain their own records under their policies and legal obligations. Copies other people saved on their own devices or outside Celesthread are beyond the account-deletion control. The service currently does not offer general personal photo/video/document uploads.

Billing and export

Deleting an account does not cancel an external subscription. Use Account settings' subscription-management link, or the provider where you bought it, to stop renewal. Ask support if you cannot reach that provider. Export is free, but the current download covers a defined set of core account and feature records rather than every newer feature or operational record; request additional access by email when needed.